Reference

rajapanda Privacy Policy For Your Account

Our Privacy Policy explains what rajapanda collects when you open an account, use DANA or QRIS, and move through the lobby from your phone or desktop.

Clear data purposesWallet record clarityAccount access controlsPrivacy request path

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How DANA And QRIS Data Is Used

rajapanda Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers details you provide during account creation, including your phone number, verification results and selected account preferences. When you use DANA, OVO, GoPay or QRIS, we may receive payment reference data, status updates and limited transaction details needed to match an account action

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with its wallet or bank transfer. We do not describe these records as a way to identify your private wallet balance beyond the status needed for the requested action. Device information, login time and security events help us detect unusual access. We retain records only for
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operational, dispute, security or legal needs, then remove or anonymise them when they are no longer required. Access to rajapanda and related processing depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP DESK

Get Help With Privacy Requests

If a privacy question affects your account access, we keep the route close to the account and cashier areas.

DATA CONTROL ROOM

Security Around Your Account Data

We apply this Privacy Policy to the practical points where your information moves: account creation, phone verification, lobby access, wallet status and support requests.

Collected account details

We collect the details needed to create and protect your account, such as your phone number, verification outcome, login events and selected preferences. Optional details are not treated as required account data.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create references such as status, time and matching identifiers. We use these records to reconcile the requested account action.

Cookies and device signals

Cookies can keep a session active and remember basic choices, while device signals help identify unusual login behaviour. Clearing browser storage may require you to complete phone verification again.

Account security steps

Phone verification is required before account access where our security flow asks for it. Never send us a password, wallet PIN or one-time code through a support request.

Retention and deletion

We keep records for the period needed to operate the account, resolve a payment dispute, investigate security activity or meet a legal duty. When that purpose ends, we delete or anonymise the record.

Requesting a policy change

To ask for access, correction or removal of eligible personal data, use the support form from your account and describe the requested change. We may verify ownership before disclosing or changing records.

Privacy Policy Questions Before Opening An Account

These Privacy Policy answers address the searches we hear most often from people checking account access in Indonesia. They cover phone verification, wallet references, cookies, device use, retention and the support route for a personal data request. Read them before opening an account, then contact us if your situation needs a more specific answer.

It covers account details, phone verification, login and device signals, cookies, payment references, support requests, retention and eligible privacy choices connected with your rajapanda account.

Yes. The Privacy Policy covers limited DANA and QRIS reference data, including status, timing and matching identifiers used to connect a requested wallet action with your account.

We use your phone number to create the account record, complete phone verification and help protect access. It also helps support locate the correct account when you submit a privacy request.

Yes. Send an access request through the support form from your signed-in account where possible. We may verify ownership before explaining or providing eligible records linked to your account.

Contact support with the account detail that needs correction and the accurate replacement. We may ask you to complete phone verification before changing a phone number or another protected account field.

Cookies can retain a session and basic choices on your browser. If you clear them, the next visit may require another login or phone verification before the account area opens.

We retain information for account operation, payment matching, security checks, dispute handling or legal duties. After the relevant purpose ends, we remove or anonymise eligible records where local law permits.

rajapanda Privacy Policy For Your Account

Get Help With Privacy Requests

Security Around Your Account Data

Collected account details

Payment references

Cookies and device signals

Account security steps

Retention and deletion

Requesting a policy change

Privacy Policy Questions Before Opening An Account

01 What does the rajapanda Privacy Policy cover?

02 Does the Privacy Policy cover DANA and QRIS records?

03 Why does rajapanda need my phone number?

04 Can I ask what personal data rajapanda holds?

05 How can I correct information in my Privacy Policy record?

06 How do cookies affect rajapanda account access?

07 How long does the Privacy Policy keep my data?

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